Privacy Policy

TRYX, Inc. ("TRYX", "we", "us") provides billable-hours tracking software for lawyers and law firms through our web application, mobile apps, and related services (together, the "Service"). This policy describes what personal information we collect, how we use it, and the choices you have. For a plain-English overview of how we secure data and use AI, see our Data Security & AI page.

• Account information — name, email address, role, hourly rate, and firm details you or your firm admin provide.
• Work product you create — time entries, notes, voice transcripts, task codes, client and matter records, expenses, and receipt images.
• Billing information — subscription and payment details, processed by Stripe. We never receive or store full card numbers.
• Technical data — log and device information needed to operate the Service securely, such as IP addresses used for rate limiting and abuse prevention.

• To provide the Service: tracking time, syncing across devices, generating exports and invoices.
• To process optional AI features (note formalization, transcription, billing-code suggestions) at your request.
• To manage subscriptions, seats, and billing.
• To secure the Service: authentication, rate limiting, and abuse prevention.
• To respond to support requests.

We do not sell personal information, we do not use your data for advertising, and we do not use your data to train AI models.

AI features are initiated by you (or by settings you enable). Where available, processing happens on your device via Apple Intelligence and your content never leaves the device. Otherwise, the note text is processed through OpenAI's API, which does not use API data to train its models. Voice recordings sent for transcription are processed for that purpose only. TRYX stores only the result you choose to save to a time entry.

We share data only with the providers needed to run the Service:

• Supabase — database, authentication, and file storage.
• Vercel — application hosting.
• Stripe — payment processing.
• OpenAI — optional AI note formalization and transcription (API only, no training).
• Apple / Google — app distribution and on-device services on their platforms.

If your firm connects an integration (for example, Clio), we exchange the data needed to provide that integration with that provider at your firm's direction.

We retain your data for as long as your firm's account is active. Because time entries are your firm's billing records, they are treated as firm data: when an individual lawyer leaves a firm, their account is deactivated and their entries, expenses, and receipts are retained for the firm. A team member who has no billing records is deleted entirely. For the same reason, changes to time entries are recorded in an audit log so your firm can demonstrate the integrity of its bills.

To delete a firm account and its data, contact us and we will remove it from our production systems; residual copies age out of encrypted backups within the backup retention window. You can export your firm's entries as CSV at any time before deletion.

Depending on where you live, you may have rights to access, correct, export, or delete your personal information. Firm admins can manage most of this directly in the app; for anything else, contact us and we will help.

If we make material changes to this policy, we will update this page and the date above. Questions: support@tryxapp.com.